Workshop OEE has crossed 80% for the first time — bridal output is now bottlenecked by stone-setting, not casting.
Shah Alam central workshop OEE reached 81.4%, a record, driven by the new automated casting cell. The constraint has shifted to manual stone-setting on bridal sets — meaning further capex on casting will not unlock more throughput.
Adding a second stone-setting bench and accelerating the goldsmith apprentice cohort will move the binding constraint outward and likely add another 5–7% effective bridal capacity ahead of Deepavali.
Sources · Internal ERP + Bloomberg + AI scrape
Anomaly feed
Stone-setting queue lengthening
Avg WIP wait 38 → 64 hours
Warning
Internal
TNB tariff spike (Shah Alam)
kWh up 12% over 30d
Warning
External
QC reject cluster (lot #BR-882)
8 bridal sets returned for setting defect
Critical
Internal
Workshop OEE: actual vs forecast (%)
ActualForecastAI augmented
Recommended actions
01
Approve second stone-setting bench + 6 apprentices
Bottleneck has moved off casting
+5–7% bridal capacity
02
Lock 40% workshop power on PPA
Cap exposure to TNB peak tariff
Stabilises COGS ±RM 2/piece
03
Containment + RCA on lot #BR-882
Setting defect cluster
Protects NPS and warranty cost
External signals
TNB tariff (peak)
RM 0.55/kWh
+12%
Diesel (MY)
RM 2.15/L
Stable
Goldsmith availability
Tight
Klang Valley
Industrial PPI (MY)
+0.6%
m/m
Agentic Workflows
Autonomous business processes run by the AI agent. Approve to let the agent execute, follow up, and report back.
10 pending
POS & Network Uptime Watch
high
Continuously, agent monitors POS error rate and network latency across 80 outlets, auto-pages the IT response team on SLA breach, and reports daily uptime to the COO.
CadenceContinuous · Daily digest
Next runContinuous
Reports toCOO + Head of IT
Workshop OEE Daily Brief
medium
Each evening agent computes OEE for the Shah Alam workshop's casting, polishing and stone-setting cells, identifies the day's biggest constraint, and emails findings to the Workshop GM.
CadenceDaily · 19:00
Next runToday 19:00
Reports toWorkshop GM + COO
Predictive Maintenance Scheduler
high
Weekly, agent scores each casting / polishing cell for failure probability, drafts a maintenance window minimising bridal output loss, and routes to the Workshop GM.
CadenceWeekly · Friday
Next runFri 15 May
Reports toWorkshop GM
Off-Peak Power Load Shift
medium
Daily, agent reads TNB tariff and workshop load, proposes shifting non-urgent jobs to off-peak hours, and routes to the Workshop GM for sign-off.
CadenceDaily · 17:00
Next runToday 17:00
Reports toWorkshop GM
Outlet Security Incident Triage
high
On panic-button, alarm or CCTV anomaly, agent dispatches the response team, opens a police report draft, notifies insurance, and reports the incident to the COO + Head of Security within 30 minutes.
CadenceTrigger · On security event
Next runOn event
Reports toHead of Security + COO
Cash-in-Transit Route Optimization
high
Weekly, agent reoptimises CIT routes between vault, outlets and refiners using risk maps and traffic data, then routes the new schedule to the Head of Security and CIT vendor.
CadenceWeekly · Sunday
Next runSun 17 May
Reports toHead of Security + COO
Customer Service SLA Watchdog
medium
Continuously, agent monitors call-centre and WhatsApp response times, auto-rebalances staffing, drafts apology messages on SLA breaches and reports daily to the Head of Customer Care.
CadenceContinuous · Daily digest
Next runContinuous
Reports toHead of Customer Care + COO
Demand Forecast Model Retrain
medium
Weekly, agent checks bridal and 916 forecast accuracy; if drift exceeds 7%, retrains the model with the latest 26-week window and routes the validation report to the Head of Analytics.
CadenceWeekly · Saturday
Next runSat 16 May
Reports toHead of Analytics + COO
Workshop Quality Audit
high
Daily, agent samples 30 finished pieces, runs ML defect classification on photos, logs defects to the QC system and pages the Workshop GM if defect rate exceeds 1.2%.
CadenceDaily · 16:00
Next runToday 16:00
Reports toWorkshop GM + Head of QC
Business Continuity Drill
medium
Quarterly, agent schedules a BCP drill (POS outage, vault lockdown, workshop fire), drafts the playbook, observes the drill via CCTV/POS logs, and reports lessons learned to the COO + CEO.